Recently, customer conflicts have been in the news, thanks to United Airlines. UA has exhibited some textbook examples of how NOT to handle a customer conflict (including not starting one), but UA, along with all airlines, … Continue reading How To Resolve a Customer Conflict
In all the instances of customer abuse, I think we have a new low. This story has gone viral: http://www.courier-journal.com/story/news/2017/04/10/video-shows-man-forcibly-removed-united-flight-chicago-louisville/100274374/ If you haven’t read it, go read it now. Here’s the short version. A United Airlines … Continue reading Stop the Customer Abuse!