Many years ago when I was a salesman, one of my greatest ambitions was to become a Sales Manager. I figured that I’d love the job. You’ve heard the expression, “Be careful what you wish for?” … Continue reading The Core Competencies of Today’s Sales Manager
Sometimes, it’s the simplest things that can change a customer’s experience for the better or for the worse. I had an example of this a couple of days ago. A couple of months ago, I bought … Continue reading Three Steps To Improving Your Customer Service
Every day, salespeople commit suicide – or at least, professional suicide. The scenario goes something like this: Skeptical Customer: “So, why should I buy from you? We’ve been buying from (company X) for years. Earnest Salesperson … Continue reading Gawrsh, We’ve Got Great Service!