"The Navigator" News Blog

An Epic Customer Service Fail

We’ve all heard the phrase, “Snatching defeat from the jaws of victory.”  It refers to a moment of almost complete success that turns into a moment of complete loss.  I have, of course, seen it in … Continue reading An Epic Customer Service Fail →

HOW DID THOSE LIGHTS GET THERE? SALES.

I’ve always said that in a society like ours, our profession – selling – is the tip of the economic spear.  We are economic drivers, not passengers, and our profession produces real good and real growth.  … Continue reading HOW DID THOSE LIGHTS GET THERE? SALES. →

PSA from Troy: Dealing With Sleep Apnea

Not too long ago, I wrote an article about my customer service experiences while getting a sleep study done.  I received a lot of email and messages about others who had experienced sleep apnea and gotten … Continue reading PSA from Troy: Dealing With Sleep Apnea →

Are Your Salespeople Engaged?

How many of your salespeople would you describe as “engaged?” Before you answer that, let me define “engaged” for you.  The “engaged” salesperson is one who sells (for you) because of a passion and love for … Continue reading Are Your Salespeople Engaged? →

A Customer Service Lesson

This story is 100% true. So, I had to rent a motorcycle trailer today, so I went to the most popular place to do so.  When I got there, they had one person taking rental reservations … Continue reading A Customer Service Lesson →

How NOT to Send a Marketing Email

I get a lot of emails sent to me for marketing purposes, and I send some out myself.  Some are good, some are great, and every now and then, there’s one that is so bad it’s … Continue reading How NOT to Send a Marketing Email →

The Best Tool for Customer Comfort

A few nights ago, I had what is called a “sleep study.”  For those who haven’t had it, this is a tool for diagnosing issues such as sleep apnea (which I’m pretty sure I have).  It’s, … Continue reading The Best Tool for Customer Comfort →

What’s Your Alamo?

I’m writing this from San Antonio, Texas.  A lovely city, if you’re wondering.  My hotel is about one block from the Alamo.  Yes, of “remember the Alamo” fame.  And no, I didn’t do anything that Ozzy … Continue reading What’s Your Alamo? →

Atlanta travel thoughts

“And now for something completely different.”  I get asked a lot about my travel experiences, and I seldom respond publicly just because it doesn’t fit with my sales blog.  That said, I decided today, “Why not?”  … Continue reading Atlanta travel thoughts →

May Your Tabula Be Rasa

One of the most common ways for a sale to end up in the Graveyard of Lost Sales is for the salesperson to assume things as fact that aren’t fact at all in the mind of … Continue reading May Your Tabula Be Rasa →