"The Navigator" News Blog

12 Business Books I Recommend

12 Business Books I Recommend What’s on my Bookshelf? A  couple of days ago, I got a LinkedIn message from a friend from Switzerland.  He said he’d been watching my videos, and was trying to identify … Continue reading 12 Business Books I Recommend

Three Words That Can Produce a Bad Sales Hire

This is an oldie but a goodie.  I recorded this video six years ago, and I wanted to bring it back up.  As we emerge from the Covid19 crisis, it will definitely be an “employers’ market” … Continue reading Three Words That Can Produce a Bad Sales Hire

How to Get Veteran Salespeople to Use CRM (video)

This is the answer to a question I get asked frequently.  “Troy, my veteran salespeople (and maybe some of my non-veteran salespeople) don’t want to use my CRM program.  How can I persuade them to do … Continue reading How to Get Veteran Salespeople to Use CRM (video)

When It Comes to Service, Don’t Put on the Ritz – 7 Ways to Improve Your Customer Experience

When It Comes to Service, Don’t Put on the Ritz – 7 Ways to Improve Your Customer Experience In my experience, most customer service training is about “conflict resolution,” when in fact, it should be “conflict … Continue reading When It Comes to Service, Don’t Put on the Ritz – 7 Ways to Improve Your Customer Experience

If You Haven’t Already Updated, It’s Time – 10 Social Distancing Tips for Salespeople

Social Distancing Tips for Salespeople Boy, has our world changed, am I right? Thirty days ago, we were rocking and rolling along with not a care in the world. Now, unless you live in a select … Continue reading If You Haven’t Already Updated, It’s Time – 10 Social Distancing Tips for Salespeople

Buy American? Sounds Great! Can We?

I know this one will be a bit controversial. That’s okay; I’m no stranger to controversy. I’ve seen a lot of comments on Facebook, Twitter, and on LinkedIn saying, “When this is over, we all need … Continue reading Buy American? Sounds Great! Can We?

How To Work “Normally” During COVID-19

Best Practices for Working at Home Well, here we are in COVID-19 for what I will call “shutdown week two.” I know this goes out all over the world, but I’ll update on my situation.  Then … Continue reading How To Work “Normally” During COVID-19

What I Won’t Be Offering During COVID-19; But I Will Offer Sales Advice

Sales Advice I Can Offer For Today I don’t need to tell you, right now, that we are undergoing a huge upheaval in our society.  I obviously don’t know where you live or what measures are … Continue reading What I Won’t Be Offering During COVID-19; But I Will Offer Sales Advice

Here’s a Tip: Love the Activity, Not the Result!

How to Succeed at Sales I saw the following post on a Facebook sales group, and quite frankly was shocked by what I read: “If you waste another’s salespersons day and you don’t buy from them, … Continue reading Here’s a Tip: Love the Activity, Not the Result!

Buy Today, Dang It!

Growing up, in Topeka, Kansas, there was a furniture store called “Crazy Bob’s Discount Furniture”. Every decent-sized city had one of these. You’d see the TV commercials with Crazy Bob telling you about how the prices … Continue reading Buy Today, Dang It!